What Are We Doing at The Redwood for Updated Cleaning Protocols?

Updated Policies 2020 09 10 – Based on our updated policies we have been cleared by Humboldt County Health to open to all guests.  We look forward to welcoming you back to The Redwood.

We were always clean, and in the face of the coronavirus, we’re enhancing our procedures for your safety. You should have confidence when you book a stay at our hotel that we are doing everything we can to have accommodations ready for you. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. We are reinforcing these agencies’ recommendations on the appropriate health and safety measures with The Redwood and our team.

Do not hesitate to ask us any questions. We are here for your comfort and safety.
Alicia, Hotel Steward
Jeff, Head Lumberjack

 

What Can You Expect From Us                                     

Healthy Team Members                                                              
Wearing Masks                                                                           
Clean Environments
Handy Safety
Social Distancing

What We Ask of You 

Wear a Mask
Social Distancing


Q: What is Happening In The Lobby?

  • Lobby is open 24 hours daily
  • Coffee is always available and served on request
  • Masking order being enforced
  • Social distancing is being enforced
  • Outside seating always available
  • All key cards sanitized between uses
  • Our staff has been given gloves & masks
  • Hand sanitizer available for use at the front desk and in common areas
  • The lobby is sanitized multiple time per day
  • Plexiglass divider at the front desk

Q: How Are We Cleaning The Rooms?

  • Doors and handles sanitized daily
  • All paper signage has been removed
  • We us an ozonated water system to safely sanitize your room and contents, click here for details on the Tersano cleaning system
  • All linens are dried at 200℉ for sanitization
  • All exterior common areas sanitized daily
  • Extra linens & pillows have been removed and we can deliver to your room upon request
  • Housekeeping service will not enter your room while you are present and we will offer service for guests staying five nights or more
  • We will check in daily to see if we can take care of any additional needs or supplies
  • Please let us know of any issues, concerns

Q: What is Food Service in the TR Canteen?

  • Breakfast service daily, 6 am – 9:30 am, list of available breakfast item are provided at check in
  • Place your breakfast  order with our front desk team by 11 pm, the night before your service
  • To-go breakfast: brown bag breakfast you can eat wherever you like.  In-house breakfast: can be eaten outside or in your room
  • Additional breakfast items available for purchase, breakfast sandwiches!
  • Outdoor seating available with minimal indoor seating
  • When preparing your food we always wear gloves and masks to ensure your safety and our teams
  • Our kitchen is sanitized multiple times each day and during service

Q: Can You Get Food and Drinks in the Snack Shack?

  • Snacks for purchase in lobby includes hot foods & drinks!
  • Local beer & California wine for purchase to enjoy during your stay
  • Coffee & tea available on request
  • Fruit infused water is free in lobby

Q: Can I Buy Local Items in the TR Mercantile?

  • Local items available for purchase
  • Tote bags, pens & mugs, oh my!
  • Need a distraction or to relax? Books and puzzles, too
  • Take a piece of Humboldt and The Redwood home!
  • Check out some of our great merchandise here

Q: Any Other Things I Need to Know?

  • Pool is open with reservations, 3pm – 10 pm.  Speak with the front desk team for the details and to get a reservation.
  • Common areas sanitized more frequently including Launderette and Cubicle
  • Free books in the lobby… sanitized between bibliophiles! And you’re always welcome to take any book on the road with you
  • Games available for use too! Sanitized between uses
  • Picnic tables open in back courtyard